B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
$13,900,000,000
$13,900,000,000 -- cx ai investment for CX-focused Artificial Intelligence (2019)
$13.9 billion was invested into CX-focused Artificial Intelligence (AI) during 2019.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
$13,900,000,000
Unit
Currency Usd
Data Vintage
2019
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
IDC
Primary
Tier B
https://www.awaken.io/resources/blog/first-call-resolution-and-happy-customers-how-to-strike-the-bal… ↗
Source Article
First Call Resolution and Happy Customers
Original Research
IDC
· Original study ↗
Methodology
IDC market data cited by awaken.io
Methodology documented
Segmentation
IndustryFinTech
Company SizeEnterprise
RegionGlobal
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
CX-focused Artificial Intelligence: $13,900,000,000 cx ai investment. Source: IDC (2019). Via Lighthouse Intelligence -- https://lighthousedata.io/data/cx-ai-investment-2019
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<blockquote cite="https://lighthousedata.io/data/cx-ai-investment-2019" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>$13,900,000,000</strong> -- cx ai investment for CX-focused Artificial Intelligence<br><small>Source: IDC (2019) · <a href="https://lighthousedata.io/data/cx-ai-investment-2019" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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