B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
60%
60% -- pct customers want voice ai adoption for Customers (2025)
60% of customers want companies to adopt Voice AI.
- Original survey citation is indicated by a footnote marker but not detailed in the article body.
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
60%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
cxfoundation.com
Primary
Tier C
https://cxfoundation.com/blog/2026-CX-Trends ↗
Source Article
The New AI For CX Trends To Watch In 2026
October 16, 2025 • 5 min read
The New AI For CX Trends To Watch In 2026
CX Analyst & Thought Leader
October 16, 2025
Customer experience moves fast: trends change, different software debuts, and there's always a new "CX buzzword" to learn. But as anyone in the space knows, lately things have been mo…
Original Research
cxfoundation.com
· Original study ↗
Methodology
Cited via footnote marker in source article; original survey not identified in text.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Customers: 60% pct customers want voice ai adoption. Source: cxfoundation.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-want-companies-adopt-voice-ai-2025
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<blockquote cite="https://lighthousedata.io/data/customers-want-companies-adopt-voice-ai-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>60%</strong> -- pct customers want voice ai adoption for Customers<br><small>Source: cxfoundation.com (2025) · <a href="https://lighthousedata.io/data/customers-want-companies-adopt-voice-ai-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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