B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
45%
45% -- share of customers who would visit restaurant that responds to negative reviews for restaurant customers (2024)
45% of customers say they would visit a restaurant whose owner responds appropriately to negative reviews.
- appropriately responding to reviews
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
45%
Unit
Percentage
Data Vintage
2024
Entity
Geography
US
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
ReviewTracker
Primary
Tier C
https://www.menuzen.com/blog/tackling-bad-restaurant-reviews ↗
Source Article
Tackling Bad Restaurant Reviews: What You Need to Know| Menuzen
The customer reviews you see online are a double-edged, highly potent sword. Many restaurateurs have used them to cut their way through the thick walls of competition to financial success. However, many other restaurant owners have watched helplessly as their business gets hacked to pieces by these …
Original Research
ReviewTracker
· Original study ↗
Methodology
ReviewTracker finding cited by Menuzen
Methodology documented
Segmentation
IndustryRetail
RegionUS
Channelmulti-channel
Cite this stat
Plain Text
restaurant customers: 45% share of customers who would visit restaurant that responds to negative reviews. Source: ReviewTracker (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-visit-restaurants-responding-negative-reviews
HTML Embed
<blockquote cite="https://lighthousedata.io/data/customers-visit-restaurants-responding-negative-reviews" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>45%</strong> -- share of customers who would visit restaurant that responds to negative reviews for restaurant customers<br><small>Source: ReviewTracker (2024) · <a href="https://lighthousedata.io/data/customers-visit-restaurants-responding-negative-reviews" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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