B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
24%
24% -- consumer sentiment share for global consumers (2010)
24% of consumers surveyed in 2010 believe companies value their business and will go the extra mile to keep it.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
24%
Unit
Percentage
Data Vintage
2010
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
American Express
Primary
Tier B
http://www.thetrainingbank.com/consequences_of_poor_service.htm ↗
Source Article
ARTICLE - THE CONSEQUENCES OF POOR SERVICE IN THE NEW ECONOMY
Original Research
American Express
· Original study ↗
Methodology
American Express Global Service Barometer survey
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
global consumers: 24% consumer sentiment share. Source: American Express (2010). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-value-their-business-2010
HTML Embed
<blockquote cite="https://lighthousedata.io/data/customers-value-their-business-2010" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>24%</strong> -- consumer sentiment share for global consumers<br><small>Source: American Express (2010) · <a href="https://lighthousedata.io/data/customers-value-their-business-2010" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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