B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
64%
64% -- customers preferring no ai customer service for Customers (2024)
64% of customers prefer that companies do not use AI for customer service.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
64%
Unit
Percentage
Data Vintage
2024
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Gartner
Primary
Tier C
https://www.pixelmojo.io/blogs/ai-first-customer-service-automation-trap ↗
Source Article
Why AI-First Customer Service Is the New 'Press 1 for Sales' (and Why You're Losing Customers) | Pixelmojo
The Automation Trap Everyone's Falling Into
I keep seeing the same bad advice circulating in AI circles, wrapped in sophisticated language that makes it sound smart:
"Intent detection + risk tiers (route by stakes, not vibes)"
"AI-first with one-tap human escape for high-salience, low-risk moments"
…
Original Research
Gartner
· Original study ↗
Methodology
Gartner survey, cited via Pixelmojo blog
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Customers: 64% customers preferring no ai customer service. Source: Gartner (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-prefer-no-ai-service-gartner-2024
HTML Embed
<blockquote cite="https://lighthousedata.io/data/customers-prefer-no-ai-service-gartner-2024" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>64%</strong> -- customers preferring no ai customer service for Customers<br><small>Source: Gartner (2024) · <a href="https://lighthousedata.io/data/customers-prefer-no-ai-service-gartner-2024" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.