B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
55%
55% -- customers preferring chatbot over waiting for agent for customers (2024)
55% of customers say they would rather use a chatbot immediately than wait for a live agent.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
55%
Unit
Percentage
Data Vintage
2024
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
seekahost.co.uk
Primary
Tier C
https://www.seekahost.co.uk/reasons-your-website-needs-a-chatbot ↗
Source Article
6 Reasons Your Website Needs a Chatbot
BUSINESS TIPS2024-09-26
6 Reasons Your Website Needs a Chatbot
...
5Views
Written by Manuela Willbold
Many customers are looking for easier and faster ways to communicate with your brand. Understandably, it's time-consuming and frustrating to wait for an agent to respond on the phone.
A convenient s…
Original Research
seekahost.co.uk
· Original study ↗
Methodology
Attributed to unspecified surveys
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers: 55% customers preferring chatbot over waiting for agent. Source: seekahost.co.uk (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-prefer-chatbot-over-waiting
HTML Embed
<blockquote cite="https://lighthousedata.io/data/customers-prefer-chatbot-over-waiting" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>55%</strong> -- customers preferring chatbot over waiting for agent for customers<br><small>Source: seekahost.co.uk (2024) · <a href="https://lighthousedata.io/data/customers-prefer-chatbot-over-waiting" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.