B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
60%
60% -- share of customers hanging up after one minute on hold for Dealership inbound callers (2026)
60% of customers hang up after waiting just one minute on hold.
- General study finding cited in the context of dealership inbound call handling
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
60%
Unit
Percentage
Data Vintage
2026
Entity
Geography
US
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
useflai.com
Primary
Tier C
https://www.useflai.com/blog/dealership-recall-campaigns-best-practices-ai ↗
Source Article
Dealership Recall Campaigns: AI Best Practices (2026)
Dealership Recall Campaigns: AI Best Practices (2026)
Most dealership recall campaigns fail because of friction, not logistics. Learn how to run campaigns that actually bring customers in.
Recall campaigns sit in a strange spot for dealerships. The customer has to get the repair done (it’s a safety …
Original Research
useflai.com
· Original study ↗
Methodology
Studies cited by vendor
Methodology documented
Segmentation
IndustryRetail
Company SizeAll sizes
RegionUS
RoleAll marketers
Channelevents
Cite this stat
Plain Text
Dealership inbound callers: 60% share of customers hanging up after one minute on hold. Source: useflai.com (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-hangup-one-minute-hold
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<blockquote cite="https://lighthousedata.io/data/customers-hangup-one-minute-hold" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>60%</strong> -- share of customers hanging up after one minute on hold for Dealership inbound callers<br><small>Source: useflai.com (2026) · <a href="https://lighthousedata.io/data/customers-hangup-one-minute-hold" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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