B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
17%
17% -- share of customers who think businesses listen to them for customers (2025)
Only 17% of customers think businesses listen to them according to Droxy's customer experience research.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
17%
Unit
Percentage
Data Vintage
2025
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
droxy.ai
Primary
Tier B
https://www.droxy.ai/blog/live-chat-vs-chatbot ↗
Source Article
How To Choose Between Live Chat vs. Chatbot - Droxy AI
How To Choose Between Live Chat vs. Chatbot
How To Choose Between Live Chat vs. Chatbot
Insights
15 min read
Fighting over which is better for customer support: live chat or AI Chatbots is a common debate in customer service circles. While some prefer the human touch of live chat, others tout the be…
Original Research
droxy.ai
· Original study ↗
Methodology
Droxy customer experience research
Methodology documented
Segmentation
IndustryAll
RegionGlobal
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
customers: 17% share of customers who think businesses listen to them. Source: droxy.ai (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-feel-businesses-listen-17
HTML Embed
<blockquote cite="https://lighthousedata.io/data/customers-feel-businesses-listen-17" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>17%</strong> -- share of customers who think businesses listen to them for customers<br><small>Source: droxy.ai (2025) · <a href="https://lighthousedata.io/data/customers-feel-businesses-listen-17" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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