B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
12%
12% -- customers expecting response under one hour for customer support clients (2025)
12% of clients anticipate an under-hour response time from customer support.
- Secondary citation citing unspecified 'studies'
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
12%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
wowcustomersupport.com
Primary
Tier C
https://www.wowcustomersupport.com/blog/affordable-call-center-services/ ↗
Source Article
Improve Response Times & Customer Satisfaction
Having a business, either small or big, involves multitasking. As your business expands, handling customer calls in an efficient manner is something you would struggle with. And that's where call center outsourcing can save the day when you don't want to spend a fortune yet deliver incredible custom…
Original Research
wowcustomersupport.com
· Original study ↗
Methodology
Cited as 'studies confirm' without named source.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customer support clients: 12% customers expecting response under one hour. Source: wowcustomersupport.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-expect-under-hour-response
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<blockquote cite="https://lighthousedata.io/data/customers-expect-under-hour-response" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>12%</strong> -- customers expecting response under one hour for customer support clients<br><small>Source: wowcustomersupport.com (2025) · <a href="https://lighthousedata.io/data/customers-expect-under-hour-response" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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