B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
68%
68% -- customers expecting real time engagement for customers (2026)
68% of customers expect real-time engagement wherever they interact with a brand.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
68%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Salesforce
Primary
Tier C
https://bestleadgenerationsoftware.com/blog/chatbot-lead-generation-guide ↗
Source Article
Chatbot Lead Generation Strategies That Convert in 2026
Why Chatbots Have Become the Backbone of Modern Lead Generation
Static contact forms are finished. When a prospect lands on your pricing page at 11pm on a Tuesday, they are not going to wait two business days for a response. They are going to bounce to a competitor who answers them right now. That i…
Original Research
Salesforce
· Original study ↗
Methodology
Cited from Salesforce research
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers: 68% customers expecting real time engagement. Source: Salesforce (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-expect-realtime-engagement-2026
HTML Embed
<blockquote cite="https://lighthousedata.io/data/customers-expect-realtime-engagement-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>68%</strong> -- customers expecting real time engagement for customers<br><small>Source: Salesforce (2026) · <a href="https://lighthousedata.io/data/customers-expect-realtime-engagement-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.