B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
65%
65% -- customers expecting instant responses across channels for insurance customers (2025)
65% of modern policyholders expect instant responses across chat, voice, and SMS.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
65%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
practoinsura.com
Primary
Tier C
https://practoinsura.com/blog/how-ai-support-agents-improve-renewal-retention/ ↗
Source Article
How AI Support Agents Improve Insurance Renewal Retention
How AI Support Agents Help Insurers Improve Retention at Renewal Time
Renewal time is where insurers either secure loyalty or lose policyholders. Customers are increasingly price-sensitive, comparison sites make switching easier than ever, and competitors, especially digital-first Insurtech are figh…
Original Research
practoinsura.com
· Original study ↗
Methodology
No original source named in article
Methodology documented
Segmentation
IndustryInsurance
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
insurance customers: 65% customers expecting instant responses across channels. Source: practoinsura.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-expect-instant-responses
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<blockquote cite="https://lighthousedata.io/data/customers-expect-instant-responses" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>65%</strong> -- customers expecting instant responses across channels for insurance customers<br><small>Source: practoinsura.com (2025) · <a href="https://lighthousedata.io/data/customers-expect-instant-responses" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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