B
Evidence Grade B
Graded
under review
Safe to Cite
Recent
90%
90% -- customers expecting immediate response rate for Customers (customer service) (2025)
According to a HubSpot report cited in the article, 90% of customers expect an immediate response when asking about customer service.
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
90%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
HubSpot
Primary
Tier C
https://www.wowcustomersupport.com/blog/steps-to-choosing-the-best-call-center-solutions-for-custome… ↗
Source Article
Steps to Choosing the Best Call Center Solutions for Customer Satisfaction Today
Customer satisfaction is pivotal in the fast pace of modern business. As someone who has spent years poring over customer care details, I acknowledge that the choice of call center customer services is pivotal. It's not only being good at answering phones that matters; this will form an experience t…
Original Research
HubSpot
· Original study ↗
Methodology
Cited from a HubSpot report; original methodology not stated
Methodology documented
Segmentation
IndustryCustomer Service
RoleCustomer Service Representative
Channelcontent
Cite this stat
Plain Text
Customers (customer service): 90% customers expecting immediate response rate. Source: HubSpot (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-expect-immediate-response-hubspot
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<blockquote cite="https://lighthousedata.io/data/customers-expect-immediate-response-hubspot" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>90%</strong> -- customers expecting immediate response rate for Customers (customer service)<br><small>Source: HubSpot (2025) · <a href="https://lighthousedata.io/data/customers-expect-immediate-response-hubspot" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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