B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
88%
88% -- customers expecting email response under 60 minutes for customers (2021)
88% of customers expect an email response in under 60 minutes.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
88%
Unit
Percentage
Data Vintage
2021
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
SuperOffice
Primary
Tier C
https://tribe.so/blog/customer-support-metrics/ ↗
Source Article
Customer Support Metrics: Top 14 for High Performing Teams
Can you estimate the percentage of customers who don’t do repeat business after one bad customer service experience?
The answer is 59%!
Quite evident that customer support is one of the most impactful business functions for customer experience and retention. In fact, the success of companies such as…
Original Research
SuperOffice
· Original study ↗
Methodology
Reported by SuperOffice per blog citation
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers: 88% customers expecting email response under 60 minutes. Source: SuperOffice (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-expect-email-response-under-60-minutes
HTML Embed
<blockquote cite="https://lighthousedata.io/data/customers-expect-email-response-under-60-minutes" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>88%</strong> -- customers expecting email response under 60 minutes for customers<br><small>Source: SuperOffice (2021) · <a href="https://lighthousedata.io/data/customers-expect-email-response-under-60-minutes" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.