B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
72%
72% -- customers expecting ai for faster resolutions for customers (2024)
72% of customers expect brands to use AI for faster resolutions.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
72%
Unit
Percentage
Data Vintage
2024
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Zendesk
Primary
Tier C
https://nexgenagency.com/important-information-you-need-to-know-about-technical-customer-service/ ↗
Source Article
Technical Customer Service: Definitions, Examples & Best Practices.
Table of Contents
Introduction
In today’s hyperconnected, always-on world, customers expect far more than a quick fix when something goes wrong with their technology. They want empathy. They want transparency. They want the confidence that they are in capable hands — and they expect all of this to h…
Original Research
Zendesk
· Original study ↗
Methodology
Zendesk CX Trends 2024, as cited by NexGen Agency
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers: 72% customers expecting ai for faster resolutions. Source: Zendesk (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-expect-ai-faster-resolutions-2024
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<blockquote cite="https://lighthousedata.io/data/customers-expect-ai-faster-resolutions-2024" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>72%</strong> -- customers expecting ai for faster resolutions for customers<br><small>Source: Zendesk (2024) · <a href="https://lighthousedata.io/data/customers-expect-ai-faster-resolutions-2024" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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