B
Evidence Grade B
Graded
under review
Safe to Cite
Dated
50%
50% -- customers expecting 24 7 availability for customers (2020)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
50%
Unit
Percentage
Data Vintage
2020
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Oracle
Primary
Tier C
https://execsintheknow.com/blog/self-service-standouts/ ↗
Source Article
Self-Service Standouts
In the Spotlight: Chatbots
Self-service expansion and digital transformation are top of mind for many customer experience leaders. You are tasked with aggressive goals of minimizing costs, improving resolution rates, and reducing customer effort. Organizations are at various stages of their self-ser…
Original Research
Oracle
· Original study ↗
Methodology
Cited from Oracle via Revechat
Methodology documented
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2020 (current) | 50% | |
| 2025 | 51% | +2.0% |
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers: 50% customers expecting 24 7 availability. Source: Oracle (2020). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-expect-24-7
HTML Embed
<blockquote cite="https://lighthousedata.io/data/customers-expect-24-7" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>50%</strong> -- customers expecting 24 7 availability for customers<br><small>Source: Oracle (2020) · <a href="https://lighthousedata.io/data/customers-expect-24-7" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Related Statistics
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.