B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
33%
33% -- share of customers agreeing they receive proactive service for customers (2025)
33% of customers agree that support teams deliver proactive customer service.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
33%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Salesforce
Primary
Tier B
https://alhena.ai/blog/proactive-customer-service-ecommerce-ai/ ↗
Source Article
6 Proactive Customer Service Examples (AI
Original Research
Salesforce
· Original study ↗
Methodology
Salesforce State of Service 2025, cited by Alhena
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers: 33% share of customers agreeing they receive proactive service. Source: Salesforce (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-agree-proactive-2025
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<blockquote cite="https://lighthousedata.io/data/customers-agree-proactive-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>33%</strong> -- share of customers agreeing they receive proactive service for customers<br><small>Source: Salesforce (2025) · <a href="https://lighthousedata.io/data/customers-agree-proactive-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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