B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
66%
66% -- share of consumers expecting response within five minutes for consumers (2024)
66% of consumers expect a customer service response in five minutes or less.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
66%
Unit
Percentage
Data Vintage
2024
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
HubSpot
Primary
Tier C
https://www.mara-solutions.com/post/enhancing-guest-experience-in-the-competitive-hospitality-indust… ↗
Source Article
Enhancing Guest Experience in the Competitive Hospitality Industry - A Quick Guide
With the rise of numerous booking platforms, the hospitality industry has never been more competitive. While there are numerous new marketing strategies that business owners can implement, providing excellent guest experience remains the best way to gain the loyalty of customers.
In this blog, we'll…
Original Research
HubSpot
· Original study ↗
Methodology
Cited as a recent HubSpot survey
Methodology documented
Segmentation
IndustryHospitality
RegionGlobal
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
consumers: 66% share of consumers expecting response within five minutes. Source: HubSpot (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer-service-response-expectation-66
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<blockquote cite="https://lighthousedata.io/data/customer-service-response-expectation-66" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>66%</strong> -- share of consumers expecting response within five minutes for consumers<br><small>Source: HubSpot (2024) · <a href="https://lighthousedata.io/data/customer-service-response-expectation-66" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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