B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
85%
85% -- customer service leaders exploring or piloting conversational genai for Customer service leaders (2025)
85% of customer service leaders are exploring or piloting customer-facing conversational GenAI in 2025.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
85%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Gartner
Primary
Tier B
https://appzoro.com/blog/how-to-create-ai-voice-agent ↗
Source Article
How to Create an AI Voice Agent: Complete Build Guide
Original Research
Gartner
· Original study ↗
Methodology
Gartner survey cited
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Customer service leaders: 85% customer service leaders exploring or piloting conversational genai. Source: Gartner (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer-service-leaders-genai-pilots-2025
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<blockquote cite="https://lighthousedata.io/data/customer-service-leaders-genai-pilots-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>85%</strong> -- customer service leaders exploring or piloting conversational genai for Customer service leaders<br><small>Source: Gartner (2025) · <a href="https://lighthousedata.io/data/customer-service-leaders-genai-pilots-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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