B
Evidence Grade B
Graded
under review
Safe to Cite
Dated
20%
20% -- email first reply rate for companies (2021)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
20%
Unit
Percentage
Data Vintage
2021
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
SuperOffice
Primary
Tier A
https://www.superoffice.com/blog/customer-service-benchmark-report/ ↗
Source Article
Customer Service Benchmark Report
Post summary:
- The SuperOffice customer service benchmark report
- Key findings and take aways from new customer service study
- 12 customer service influencers share their insights about the new study
To create loyal and happy customers, we have to deliver excellent customer service.
In fact, rese…
Original Research
SuperOffice
· Original study ↗
Methodology
Study of 1,000 companies sending one customer service email template with two questions.
Segmentation
Industrymarketing
Cite this stat
Plain Text
companies: 20% email first reply rate. Source: SuperOffice (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer-service-email-first-reply-rate
HTML Embed
<blockquote cite="https://lighthousedata.io/data/customer-service-email-first-reply-rate" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>20%</strong> -- email first reply rate for companies<br><small>Source: SuperOffice (2021) · <a href="https://lighthousedata.io/data/customer-service-email-first-reply-rate" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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