B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
63%
63% -- year one payback rate for Customer service AI agent programmes (2026)
63% of customer service AI agent programmes achieve payback within year one.
- Customer service is noted as the only function where a majority of programmes achieve payback within year one
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
63%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Forrester / Alice Labs
Primary
Tier B
https://alicelabs.ai/en/insights/business-case-ai-strategy-consulting-2026 ↗
Source Article
Business Case for AI Strategy Consulting 2026: ROI Framework
Original Research
Forrester / Alice Labs
· Original study ↗
Methodology
Alice Labs + Forrester TEI benchmark cited in use-case payback table
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Customer service AI agent programmes: 63% year one payback rate. Source: Forrester / Alice Labs (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer-service-ai-year-one-payback-63
HTML Embed
<blockquote cite="https://lighthousedata.io/data/customer-service-ai-year-one-payback-63" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>63%</strong> -- year one payback rate for Customer service AI agent programmes<br><small>Source: Forrester / Alice Labs (2026) · <a href="https://lighthousedata.io/data/customer-service-ai-year-one-payback-63" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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