88%
88% -- customer satisfaction increase for Leading North American B2B food service distributor (anonymized Orium client) (2025-01)
An anonymized leading North American B2B food service distributor experienced an 88% increase in customer satisfaction and positive sentiment following Phase 3 adoption of its new composable commerce platform.
- Vendor-reported case study metric with anonymized client
- Methodology for calculating customer satisfaction increase not specified
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Vendor-reported case study outcome tied to full platform migration completed by January 2025; Spanish phrasing ambiguous (sentiment increased by 88% vs. reached 88% positive); client anonymized, no measurement methodology disclosed.
<blockquote cite="https://lighthousedata.io/data/customer-satisfaction-increase-88-b2b-food-dist" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>88%</strong> -- customer satisfaction increase for Leading North American B2B food service distributor (anonymized Orium client)<br><small>Source: Orium (2025-01) · <a href="https://lighthousedata.io/data/customer-satisfaction-increase-88-b2b-food-dist" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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