B
Evidence Grade B
Graded
under review
Safe to Cite
Current
78.26%
78.26% -- customer satisfaction increase for organisations implementing AI (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
78.26%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
30
Methodology
45
Freshness
86
Sources (2)
Sabio
Primary
Tier A
https://sabiogroup.com/blog/customer-experience-in-the-age-of-artificial-intelligence-are-we-truly-r… ↗
Source Article
Customer Experience In The Age Of Artificial Intelligence: Are We Truly Ready? - Sabio
Customer Experience In The Age Of Artificial Intelligence: Are We Truly Ready?
New report from Sabio, Genesys and Engage Customer reveals some interesting findings
- 69% not ready for AI implementation
- More than half have no or limited AI strategy
- Those who have implemented AI already report 78.…
Also cited by
customerexperiencedive.com
https://www.customerexperiencedive.com/
2026-08-14
Original Research
Sabio
· Original study ↗
Methodology
Survey conducted by Sabio, Genesys and Engage Customer
Methodology documented
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
organisations implementing AI: 78.26% customer satisfaction increase. Source: Sabio (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer-satisfaction-increase
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<blockquote cite="https://lighthousedata.io/data/customer-satisfaction-increase" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>78.26%</strong> -- customer satisfaction increase for organisations implementing AI<br><small>Source: Sabio (2026) · <a href="https://lighthousedata.io/data/customer-satisfaction-increase" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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