B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
85%
85% -- customer interactions without human intervention for global customer interactions (2025)
According to Gartner, 85% of customer interactions will take place without human intervention by 2025.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
85%
Unit
Percentage
Data Vintage
2025
Entity
Geography
EMEA
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Gartner
Primary
Tier C
https://www.webexpr.fr/en/blog/medusa-js-alternative-a-prestashop-une-architecture-contemporaine-pou… ↗
Source Article
Medusa.js alternative to Prestashop | WebexpR
Medusa.js versus Prestashop: a contemporary architecture for e-commerce
The e-commerce market is undergoing constant technical developments that are redefining expectations in terms of online sales platforms. In this context, Prestashop, a platform created in 2007 and widely used, today has some str…
Original Research
Gartner
· Original study ↗
Methodology
Attributed to Gartner
Methodology documented
Segmentation
IndustryeCommerce
RegionEMEA
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
global customer interactions: 85% customer interactions without human intervention. Source: Gartner (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer-interactions-without-humans-2025
HTML Embed
<blockquote cite="https://lighthousedata.io/data/customer-interactions-without-humans-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>85%</strong> -- customer interactions without human intervention for global customer interactions<br><small>Source: Gartner (2025) · <a href="https://lighthousedata.io/data/customer-interactions-without-humans-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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