B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
82%
82% -- customer repurchase rate for customers (2020)
High-value customer experiences lead 82% of customers to repurchase from the same brand.
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Lighthouse Research Team
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Source verified
Evidence graded
Value
82%
Unit
Percentage
Data Vintage
2020
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
20
Independence
30
Methodology
45
Freshness
86
Source
Gartner
Primary
Tier A
https://www.cmimagazine.it/28185-come-personalizzare-il-servizio-clienti/ ↗
Source Article
Come personalizzare il servizio clienti | CMI Magazine
Personalizzare l’esperienza è il nuovo mantra delle aziende. Gartner, già nel 2020, aveva evidenziato che customer experience di elevato valore inducono l’82% dei clienti a riacquistare presso lo stesso marchio, l’86% ad aumentare il valore dei loro acquisti e il 97% a fare passaparola con amici e p…
Original Research
Gartner
· Original study ↗
Methodology
Gartner research
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
customers: 82% customer repurchase rate. Source: Gartner (2020). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer-experience-impact-on-repurchase
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<blockquote cite="https://lighthousedata.io/data/customer-experience-impact-on-repurchase" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>82%</strong> -- customer repurchase rate for customers<br><small>Source: Gartner (2020) · <a href="https://lighthousedata.io/data/customer-experience-impact-on-repurchase" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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