B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
37.5%
37.5% -- chatbot deployment planned rate for customer service and support (CSS) leaders (2023)
37.5% of customer service and support (CSS) leaders are planning to deploy chatbots by 2023.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
37.5%
Unit
Percentage
Data Vintage
2023
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Gartner
Primary
Tier B
https://bgvideosecurity.com/gartner-reveals-four-key-customer-service-technology-trends.html ↗
Source Article
Gartner reveals four key customer service technology trends
Based on a survey of shopper company and aid (CSS) leaders about the planet, Gartner has shared 4 critical traits, employing 5 systems, to enjoy in buyer service.
Four key client provider technological know-how tendencies
Trend Amount One particular: Technologies that allow reps are bringing most pr…
Original Research
Gartner
· Original study ↗
Methodology
Gartner Technology Roadmap Survey of customer service and support leaders worldwide
Methodology documented
Segmentation
IndustryB2B
Company SizeEnterprise
RegionGlobal
RoleAll marketers
Cite this stat
Plain Text
customer service and support (CSS) leaders: 37.5% chatbot deployment planned rate. Source: Gartner (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/css-leaders-chatbot-deployment-2023
HTML Embed
<blockquote cite="https://lighthousedata.io/data/css-leaders-chatbot-deployment-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>37.5%</strong> -- chatbot deployment planned rate for customer service and support (CSS) leaders<br><small>Source: Gartner (2023) · <a href="https://lighthousedata.io/data/css-leaders-chatbot-deployment-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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