B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
79
79 -- customer satisfaction score for E-commerce (2026)
E-commerce has an average customer satisfaction (CSAT) score of 79.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
79
Unit
Score
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
typeform.com
Primary
Tier C
https://www.typeform.com/blog/customer-sentiment ↗
Source Article
Customer Sentiment Analysis: Tools & Methods | Typeform
Customer sentiment analysis: tools, methods, what to track
Customer sentiment is the metric companies use to measure how their customers feel about their brand, product, and services.
Key Takeaways
- Track sentiment to catch churn before it happens: Tracking sentiment helps identify customer risk wh…
Original Research
typeform.com
· Original study ↗
Methodology
Industry CSAT benchmark cited by Typeform
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
E-commerce: 79 customer satisfaction score. Source: typeform.com (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/csat-ecommerce-79
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<blockquote cite="https://lighthousedata.io/data/csat-ecommerce-79" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>79</strong> -- customer satisfaction score for E-commerce<br><small>Source: typeform.com (2026) · <a href="https://lighthousedata.io/data/csat-ecommerce-79" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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