B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
66.3%
66.3% -- ai adoption gap rate for customer success professionals (2023)
66.3% of customer success professionals do not use AI in their day-to-day work.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
66.3%
Unit
Percentage
Data Vintage
2023
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Customer Success Collective
Primary
Tier B
https://www.thena.ai/post/humans-of-cs-vol-03-gozde-gorce-what-are-the-most-challenging-lessons-or-m… ↗
Source Article
What are the most challenging lessons or moments in CS from 2023?
Blog
Communication
Lauren Davis
Product Marketing Manager
January 23, 2024
In this article, we will cover:
- What are the most challenging lessons or moments in CS from 2023?
- CS has evolved over the past few years; what does CS mean for an organization today?
- What should the key metrics be for C…
Original Research
Customer Success Collective
· Original study ↗
Methodology
Survey by Customer Success Collective conducted in 2023; measures share of CS professionals not using AI in day-to-day work
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customer success professionals: 66.3% ai adoption gap rate. Source: Customer Success Collective (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/cs-professionals-not-using-ai-2023
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<blockquote cite="https://lighthousedata.io/data/cs-professionals-not-using-ai-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>66.3%</strong> -- ai adoption gap rate for customer success professionals<br><small>Source: Customer Success Collective (2023) · <a href="https://lighthousedata.io/data/cs-professionals-not-using-ai-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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