B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
73%
73% -- companies using more than 2 kpis for customer success teams (2019)
Over 73% of surveyed customer success professionals/companies report using more than 2 KPIs/metrics to track company health.
- The source text notes 'Over 73%' rather than exactly 73%
- Survey sample size of 120 customer success professionals
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
73%
Unit
Percentage
Data Vintage
2019
Entity
Sample Size
120
Geography
North America
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Feedier
Primary
Tier B
https://feedier.com/blog/customer-success-survey-2019/ ↗
Source Article
The Results Of Our Customer Success Survey 2019 | Inside Feedier
Customer success and the customer experience as a whole has come into focus over the last 5 years.
According to Totango, in 2018, 42% of customer success teams were around longer than 3 years. Compare that with 77% of teams less than 3 years in 2015.
This is obviously good news for consumers who inc…
Original Research
Feedier
· Original study ↗
Methodology
Feedier Customer Success Survey
Methodology documented
Segmentation
IndustryB2B
Company SizeMid-market
RegionNorth America
Channelcontent
Cite this stat
Plain Text
customer success teams: 73% companies using more than 2 kpis. Source: Feedier (2019). Via Lighthouse Intelligence -- https://lighthousedata.io/data/cs-multiple-kpis-2019
HTML Embed
<blockquote cite="https://lighthousedata.io/data/cs-multiple-kpis-2019" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>73%</strong> -- companies using more than 2 kpis for customer success teams<br><small>Source: Feedier (2019) · <a href="https://lighthousedata.io/data/cs-multiple-kpis-2019" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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