B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
73%
73% -- companies using more than 2 kpis for Surveyed companies (2019)
Over 73% of surveyed customer success professionals/companies report using more than 2 metrics/KPIs to report on company health.
- Sample is not a scientific poll (convenience sample of 120 professionals)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
73%
Unit
Percentage
Data Vintage
2019
Entity
Sample Size
120
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Feedier
Primary
Tier B
https://feedier.com/blog/customer-success-survey-2019/ ↗
Source Article
The Results Of Our Customer Success Survey 2021
Customer success and the customer experience as a whole has come into focus over the last 5 years.
According to Totango, in 2018, 42% of customer success teams were around longer than 3 years. Compare that with 77% of teams less than 3 years in 2015.
This is obviously good news for consumers who inc…
Original Research
Feedier
· Original study ↗
Methodology
Feedier Customer Success Survey
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Surveyed companies: 73% companies using more than 2 kpis. Source: Feedier (2019). Via Lighthouse Intelligence -- https://lighthousedata.io/data/companies-track-2-plus-metrics
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<blockquote cite="https://lighthousedata.io/data/companies-track-2-plus-metrics" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>73%</strong> -- companies using more than 2 kpis for Surveyed companies<br><small>Source: Feedier (2019) · <a href="https://lighthousedata.io/data/companies-track-2-plus-metrics" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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