B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
79%
79% -- share planning ai investment for customer service leaders (2024)
79% of customer service leaders plan to invest in more AI capabilities over the next two years.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
79%
Unit
Percentage
Data Vintage
2024
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Deloitte
Primary
Tier B
https://dezzai.com/en/blog/eye-opening-ai-stats-businesses-cant-ignores/ ↗
Source Article
Understanding AI: Eye-Opening Stats Your Business Can’t Ignore
Understanding AI: Eye-Opening Stats Your Business Can’t Ignore
18th July 2024
AI is the buzzword of the year, but have you been wondering, “How exactly is Artificial Intelligence relevant to my industry?” You’re not alone. Many professionals grapple with understanding AI in today’s technology-driven…
Original Research
Deloitte
· Original study ↗
Methodology
Deloitte survey
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customer service leaders: 79% share planning ai investment. Source: Deloitte (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/cs-leaders-ai-investment-deloitte
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<blockquote cite="https://lighthousedata.io/data/cs-leaders-ai-investment-deloitte" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>79%</strong> -- share planning ai investment for customer service leaders<br><small>Source: Deloitte (2024) · <a href="https://lighthousedata.io/data/cs-leaders-ai-investment-deloitte" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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