B
Evidence Grade B
Graded
under review
Safe to Cite
Dated
24%
24% -- ai adoption rate for Customer service decision makers (2023)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
24%
Unit
Percentage
Data Vintage
2023
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Salesforce
Primary
Tier C
https://atlantic-technologies.com/it/blog/intelligenza-artificiale-generativa-per-il-customer-servic… ↗
Source Article
4 modi in cui puoi potenziare il tuo customer service con l’intelligenza artificiale generativa
Uno dei topic più caldi del momento è l’intelligenza artificiale generativa, soprattutto applicata al mondo del service. Sempre più aziende, infatti, stanno esplorando le opportunità offerte dall’Intelligenza artificiale generativa (IA generativa) per potenziare il loro customer service e field serv…
Original Research
Salesforce
· Original study ↗
Methodology
Share of customer service decision makers using AI rose from 24% in 2020 to 45% in 2023, an 88% relative increase per the source.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Customer service decision makers: 24% ai adoption rate. Source: Salesforce (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/cs-decision-makers-ai-adoption-45pct-2023
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<blockquote cite="https://lighthousedata.io/data/cs-decision-makers-ai-adoption-45pct-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>24%</strong> -- ai adoption rate for Customer service decision makers<br><small>Source: Salesforce (2023) · <a href="https://lighthousedata.io/data/cs-decision-makers-ai-adoption-45pct-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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