B
Evidence Grade B
Safe to Cite
Current
87%
87% -- ai investment planned rate 2026 for Customer service teams (per senior leaders) (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
87%
Unit
Percentage
Data Vintage
2026
Entity
Sample Size
2,470
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
90
Citation Chain
90
Independence
30
Methodology
45
Freshness
95
Source
Intercom
Primary
Tier A
https://transformation.intercom.com/view-demos ↗
Source Article
2026 Customer Service Transformation Report
An exploration of where teams are on the path to mature AI deployment, what’s impacting progress, and what it takes to move beyond adoption to real transformation. Get insights from over 2,400 support professionals worldwide.
SAMPLE SIZE: 2,470 support professionals
REGIONS: NAMER, EMEA, LATAM + APA…
Original Research
Intercom
· Original study ↗
Methodology
Survey of 2,470 support professionals across NAMER, EMEA, LATAM and APAC, fielded Q4 2025; forward-looking planned investment.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Customer service teams (per senior leaders): 87% ai investment planned rate 2026. Source: Intercom (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/cs-ai-investment-planned-2026
HTML Embed
<blockquote cite="https://lighthousedata.io/data/cs-ai-investment-planned-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>87%</strong> -- ai investment planned rate 2026 for Customer service teams (per senior leaders)<br><small>Source: Intercom (2026) · <a href="https://lighthousedata.io/data/cs-ai-investment-planned-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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