B
Evidence Grade B
Safe to Cite
Recent
82%
82% -- ai investment customer service rate for Customer service teams (per senior leaders) (Q4 2025)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
82%
Unit
Percentage
Data Vintage
Q4 2025
Entity
Sample Size
2,470
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
90
Citation Chain
90
Independence
30
Methodology
45
Freshness
95
Source
Intercom
Primary
Tier A
https://transformation.intercom.com/view-demos ↗
Source Article
2026 Customer Service Transformation Report
An exploration of where teams are on the path to mature AI deployment, what’s impacting progress, and what it takes to move beyond adoption to real transformation. Get insights from over 2,400 support professionals worldwide.
SAMPLE SIZE: 2,470 support professionals
REGIONS: NAMER, EMEA, LATAM + APA…
Original Research
Intercom
· Original study ↗
Methodology
Survey of 2,470 support professionals across NAMER, EMEA, LATAM and APAC (senior leaders, managers, associates), fielded Q4 2025; investment measured over the prior 12 months.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Customer service teams (per senior leaders): 82% ai investment customer service rate. Source: Intercom (Q4 2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/cs-ai-investment-last-12-months
HTML Embed
<blockquote cite="https://lighthousedata.io/data/cs-ai-investment-last-12-months" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>82%</strong> -- ai investment customer service rate for Customer service teams (per senior leaders)<br><small>Source: Intercom (Q4 2025) · <a href="https://lighthousedata.io/data/cs-ai-investment-last-12-months" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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