B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
86%
86% -- ai deflection rate for Crocus (2026)
Crocus achieved an 86% deflection rate using AI customer support while maintaining an 84% CSAT score.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
86%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Alhena AI
Primary
Tier C
https://alhena.ai/customer-success-stories ↗
Source Article
Peak Season Customer Support Playbook: How Ecommerce Brands Use AI Instead of Seasonal Hires
Original Research
Alhena AI
· Original study ↗
Methodology
Vendor case study
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Crocus: 86% ai deflection rate. Source: Alhena AI (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/crocus-deflection-csat
HTML Embed
<blockquote cite="https://lighthousedata.io/data/crocus-deflection-csat" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>86%</strong> -- ai deflection rate for Crocus<br><small>Source: Alhena AI (2026) · <a href="https://lighthousedata.io/data/crocus-deflection-csat" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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