B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Recent

64%

64% -- crm budget overrun rate for CRM implementations (2025)

Name: CRM Budget Overrun Rate Statistics
Creator: Lighthouse Intelligence
Published: 2026-10-03

2025 · n=400 · Johnny Grow

64% of CRM deployments exceed their budgets.

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Attribution: Johnny Grow View source

Lighthouse Research Team

Last verified: 2026-10-03 · How we verify data →

Source verified Evidence graded

Value

64%

Unit

Percentage

Data Vintage

2025

Entity

CRM implementations

Sample Size

400

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

61/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

Johnny Grow Primary Tier B

https://xillentech.com/crm-is-dead-data-points/ ↗

Confidence: 28/100 Vintage: 2025 Channel: Deep Crawl

Source Article

CRM Is Dead — An Autopsy in 10 Data Points

CRM Is Dead — An Autopsy in 10 Data Points The global CRM market hit $128 billion in 2024. It’s the largest enterprise software category on Earth. It’s been the largest since 2017. And it’s projected to surpass $163 billion by 2030. So how can CRM be dead? Because the thing that grew to $128 billion…

Original Research

Johnny Grow · Original study ↗

Methodology

Johnny Grow CRM Failure Report

Methodology documented

Segmentation

Industrymarketing

Cite this stat

Plain Text

CRM implementations: 64% crm budget overrun rate. Source: Johnny Grow (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/crm-budget-overrun-rate

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<blockquote cite="https://lighthousedata.io/data/crm-budget-overrun-rate" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>64%</strong> -- crm budget overrun rate for CRM implementations<br><small>Source: Johnny Grow (2025) · <a href="https://lighthousedata.io/data/crm-budget-overrun-rate" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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