B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
70%
70% -- smb share of ai crm adopters for AI CRM adopters (2026)
70% of AI CRM adopters are SMBs with fewer than 50 employees according to Forrester.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
70%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Forrester
Primary
Tier C
https://bizaigpt.com/blog/crm-ai-in-mesa ↗
Source Article
CRM-AI in Mesa: Complete Guide 2026
Original Research
Forrester
· Original study ↗
Methodology
Cited from Forrester via promotional blog
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
AI CRM adopters: 70% smb share of ai crm adopters. Source: Forrester (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/crm-ai-smb-adopters-forrester
HTML Embed
<blockquote cite="https://lighthousedata.io/data/crm-ai-smb-adopters-forrester" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>70%</strong> -- smb share of ai crm adopters for AI CRM adopters<br><small>Source: Forrester (2026) · <a href="https://lighthousedata.io/data/crm-ai-smb-adopters-forrester" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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