B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
15%
15% -- share of customer engagements handled by conversational ai for Conversational AI (2021)
About 15% of total customer engagements were expected to be handled by Conversational AI by 2021 according to Gartner.
- Forecast/projection
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
15%
Unit
Percentage
Data Vintage
2021
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Gartner
Primary
Tier C
https://www.aretove.com/how-can-you-boost-your-competitive-edge-with-conversational-ai ↗
Source Article
How Can You Boost Your Competitive Edge With Conversational AI?
Original Research
Gartner
· Original study ↗
Methodology
Gartner forecast cited by Aretove Technologies
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Conversational AI: 15% share of customer engagements handled by conversational ai. Source: Gartner (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/conversational-ai-customer-engagements-2021
HTML Embed
<blockquote cite="https://lighthousedata.io/data/conversational-ai-customer-engagements-2021" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>15%</strong> -- share of customer engagements handled by conversational ai for Conversational AI<br><small>Source: Gartner (2021) · <a href="https://lighthousedata.io/data/conversational-ai-customer-engagements-2021" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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