B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
80%
80% -- share of contact centers using ai for North America and Europe contact centers (2025)
About 80% of contact centers in North America and Europe are already incorporating some type of AI to enhance customer interactions.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
80%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
gpt-trainer.com
Primary
Tier C
https://gpt-trainer.com/blog/ai+for+contact+centers ↗
Source Article
AI for Contact Centers | GPT-trainer
Across North America and Europe, contact centers are embracing artificial intelligence (AI) to revolutionize customer service and boost operational efficiency. Recent insights reveal that nearly 79% of contact center leaders plan to invest in expanded AI capabilities in the near future, and about 80…
Original Research
gpt-trainer.com
· Original study ↗
Methodology
Vendor blog citing recent industry insights; original survey not identified
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
North America and Europe contact centers: 80% share of contact centers using ai. Source: gpt-trainer.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/contact-centers-already-using-ai
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<blockquote cite="https://lighthousedata.io/data/contact-centers-already-using-ai" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>80%</strong> -- share of contact centers using ai for North America and Europe contact centers<br><small>Source: gpt-trainer.com (2025) · <a href="https://lighthousedata.io/data/contact-centers-already-using-ai" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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