B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
79%
79% -- contact center leaders planning ai investment for contact center leaders (2022)
79 percent of contact center leaders plan to invest in greater AI capabilities in the next two years.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
79%
Unit
Percentage
Data Vintage
2022
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Deloitte Digital
Primary
Tier B
https://execsintheknow.com/blog/can-ai-reverse-the-great-resignation/ ↗
Source Article
Can AI Reverse the “Great Resignation”? - Execs In The Know
As if the pandemic weren’t challenging enough already, many businesses are now also grappling a serious labor shortage on the seemingly endless road back to normal.
Temporary layoffs accounted for essentially the entire increase in unemployment to its historically high rate in April 2020, and tens o…
Original Research
Deloitte Digital
· Original study ↗
Methodology
Global Contact Center Survey from Deloitte Digital, cited by Intradiem
Methodology documented
Segmentation
IndustryFinTech
Company SizeEnterprise
RegionGlobal
Channelcontent
Cite this stat
Plain Text
contact center leaders: 79% contact center leaders planning ai investment. Source: Deloitte Digital (2022). Via Lighthouse Intelligence -- https://lighthousedata.io/data/contact-center-leaders-ai-investment-2022
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<blockquote cite="https://lighthousedata.io/data/contact-center-leaders-ai-investment-2022" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>79%</strong> -- contact center leaders planning ai investment for contact center leaders<br><small>Source: Deloitte Digital (2022) · <a href="https://lighthousedata.io/data/contact-center-leaders-ai-investment-2022" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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