B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
83%
83% -- executive agreement rate for contact center executives (2025)
83% of contact center executives believe that cross-organization collaboration is critical to achieving long-term solutions.
Attribution:
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Lighthouse Research Team
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Source verified
Evidence graded
Value
83%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Source
aelumconsulting.com
Primary
Tier C
https://aelumconsulting.com/blogs/the-road-to-transforming-the-customer-service-experience/ ↗
Source Article
Customer Service Experience - Roadmap for Successful Transformation
For firms seeking to digitally change their businesses, the top priority is providing an amazing customer service experience that wins the hearts and minds of customers. Businesses are feeling the need to improve the customer experience and invest in technologies to shorten the path to this destinat…
Original Research
aelumconsulting.com
· Original study ↗
Methodology
Research cited secondhand by consulting blog
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
contact center executives: 83% executive agreement rate. Source: aelumconsulting.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/contact-center-execs-cross-org-collaboration
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<blockquote cite="https://lighthousedata.io/data/contact-center-execs-cross-org-collaboration" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>83%</strong> -- executive agreement rate for contact center executives<br><small>Source: aelumconsulting.com (2025) · <a href="https://lighthousedata.io/data/contact-center-execs-cross-org-collaboration" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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