B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
62%
62% -- contact centers planning to increase automation budgets for contact centers (2025)
62% of contact centers plan to increase their automation budgets in 2025.
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
62%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Deloitte
Primary
Tier C
https://www.wowcustomersupport.com/blog/automation-tools-making-call-centers-more-efficient/ ↗
Source Article
9 Automation Tools That Make Outsourced Call Centers
There are hundreds of automation tools available today that claim to boost productivity, reduce costs, and make agents more efficient. But in the real world of call center support services, especially for small and mid-sized businesses, choosing the right stack is less about hype and more about resu…
Original Research
Deloitte
· Original study ↗
Methodology
Cited from Deloitte research by a vendor blog; original methodology not stated on page
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
contact centers: 62% contact centers planning to increase automation budgets. Source: Deloitte (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/contact-center-automation-budget-increase-2025
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<blockquote cite="https://lighthousedata.io/data/contact-center-automation-budget-increase-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>62%</strong> -- contact centers planning to increase automation budgets for contact centers<br><small>Source: Deloitte (2025) · <a href="https://lighthousedata.io/data/contact-center-automation-budget-increase-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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