B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
64%
64% -- share of companies using contact center ai seeing positive roi for companies using contact center AI (2025)
According to Zoom's 2025 State of AI in CX report, 64% of companies currently using contact center AI are seeing positive ROI.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
64%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Zoom
Primary
Tier C
https://relinns.com/blogs/what-are-ai-call-center-agents ↗
Source Article
What are AI Call Center Agents and how do they work? 2026 Guide
What are AI Call Center Agents and how do they work? 2026 Guide
Date
Aug 25, 26
Reading Time
9 Minutes
Category
AI Voice Agents
TL;DR
- AI call center agents understand intent, maintain context, detect sentiment, access business systems, and complete actions without relying on fixed scripts.
- Unlik…
Original Research
Zoom
· Original study ↗
Methodology
Zoom State of AI in CX report, cited by Relinns
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
companies using contact center AI: 64% share of companies using contact center ai seeing positive roi. Source: Zoom (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/contact-center-ai-positive-roi-2025
HTML Embed
<blockquote cite="https://lighthousedata.io/data/contact-center-ai-positive-roi-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>64%</strong> -- share of companies using contact center ai seeing positive roi for companies using contact center AI<br><small>Source: Zoom (2025) · <a href="https://lighthousedata.io/data/contact-center-ai-positive-roi-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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