B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
52%
52% -- contact center agent attrition rate for contact center industry (2023)
The average contact center agent attrition rate was 52% in 2023.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
52%
Unit
Percentage
Data Vintage
2023
Entity
Sample Size
600
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Source
Deloitte
Primary
Tier A
https://static1.squarespace.com/static/5e9491b0c2923c644bacc529/t/679bf01a1a47d0788fc264ea/173827279… ↗
Source Article
The $1 Trillion Patience Tax
Every bad customer experience carries a real financial cost: churn, repeat contacts, lost loyalty, agent burnout. It rarely shows up cleanly on a P&L; but it quietly erodes revenue, year after year, at a scale the boardroom has never been forced to reckon with.
Somewhere, right now, a customer is on…
Original Research
Deloitte
· Original study ↗
Methodology
Deloitte 2024 Contact Centre Report survey of 600 contact center leaders across five countries
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
contact center industry: 52% contact center agent attrition rate. Source: Deloitte (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/contact-center-agent-attrition-52-2023
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<blockquote cite="https://lighthousedata.io/data/contact-center-agent-attrition-52-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>52%</strong> -- contact center agent attrition rate for contact center industry<br><small>Source: Deloitte (2023) · <a href="https://lighthousedata.io/data/contact-center-agent-attrition-52-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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