B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
35%
35% -- agent attrition rate for in-house contact centers (2022)
The agent attrition rate for in-house contact centers is around 35% to 40%.
- Reported as a range (around 35 to 40%)
- Cites secondary source (Time Doctor)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
35%
Unit
Percentage
Data Vintage
2022
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Time Doctor
Primary
Tier C
https://execsintheknow.com/magazines/october-2022-issue/why-having-the-right-bpo-partner-matters/ ↗
Source Article
Why Having The Right BPO Partner Matters
Why Having The Right BPO Partner Matters
by Kevin Herrera, Founder and CEO, Protel BPO, Belize City
The Answer Is Much, Much Closer Than You Think. Here’s a solution to contact center staffing challenges that is “UnBelizeable.”
Hindrances to Hiring? You’re Not Alone
Across the United States and thro…
Original Research
Time Doctor
· Original study ↗
Methodology
Range 35-40%, midpoint used; original source Time Doctor
Methodology documented
Segmentation
IndustryBPO
RegionGlobal
Channelprint
Cite this stat
Plain Text
in-house contact centers: 35% agent attrition rate. Source: Time Doctor (2022). Via Lighthouse Intelligence -- https://lighthousedata.io/data/contact-center-agent-attrition-2022
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<blockquote cite="https://lighthousedata.io/data/contact-center-agent-attrition-2022" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>35%</strong> -- agent attrition rate for in-house contact centers<br><small>Source: Time Doctor (2022) · <a href="https://lighthousedata.io/data/contact-center-agent-attrition-2022" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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