B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
30%
30% -- agent attrition rate for customer support/BPO industry (2026)
Typical customer support agent attrition rate historically ranged from 30% to 45%.
- Pre-spike/typical baseline historical rate
- Source provides a range (30% to 45%) rather than a single point estimate
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
30%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
assembled.com
Primary
Tier C
https://www.assembled.com/blog/build-a-recession-proof-business-with-a-bpo-provider-and-internal-tea… ↗
Source Article
Build a Recession
Original Research
assembled.com
· Original study ↗
Methodology
Range 30%-45%; midpoint used. Pre-pandemic typical attrition rate
Methodology documented
Segmentation
Industrysaas
Cite this stat
Plain Text
customer support/BPO industry: 30% agent attrition rate. Source: assembled.com (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/bpo-agent-attrition-rate-typical
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<blockquote cite="https://lighthousedata.io/data/bpo-agent-attrition-rate-typical" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>30%</strong> -- agent attrition rate for customer support/BPO industry<br><small>Source: assembled.com (2026) · <a href="https://lighthousedata.io/data/bpo-agent-attrition-rate-typical" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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