B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
57%
57% -- share of consumers noticing support improvement for consumers (2026)
57% of consumers have noticed an improvement in support interactions.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
57%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Zendesk
Primary
Tier C
https://www.bazzly.ai/blog/client-communication-best-practices ↗
Source Article
Client Communication Best Practices: 10 Founder Tips
Original Research
Zendesk
· Original study ↗
Methodology
According to Zendesk's customer communication trends coverage
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
consumers: 57% share of consumers noticing support improvement. Source: Zendesk (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/consumers-support-improvement-57pct
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<blockquote cite="https://lighthousedata.io/data/consumers-support-improvement-57pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>57%</strong> -- share of consumers noticing support improvement for consumers<br><small>Source: Zendesk (2026) · <a href="https://lighthousedata.io/data/consumers-support-improvement-57pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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