B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
71%
71% -- share of consumers returning after complaint resolution for consumers (2018)
71% of consumers who leave a negative review will consider doing business with the company again if their complaint is resolved.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
71%
Unit
Percentage
Data Vintage
2018
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Help Scout
Primary
Tier C
https://www.pushkinpr.com/blog/requesting-and-managing-digital-reviews/ ↗
Source Article
Requesting and Managing Digital Reviews - Denver Public Relations Firm
Whether you work for a healthcare company, a nonprofit or professional services firm, the importance of online reviews cannot be understated. While word of mouth can be a powerful lead generation tool, today’s consumers are increasingly heading online to research businesses and products before pulli…
Original Research
Help Scout
· Original study ↗
Methodology
Cited from Help Scout
Methodology documented
Segmentation
IndustryB2C
RegionGlobal
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
consumers: 71% share of consumers returning after complaint resolution. Source: Help Scout (2018). Via Lighthouse Intelligence -- https://lighthousedata.io/data/consumers-return-after-complaint-resolution-71pct
HTML Embed
<blockquote cite="https://lighthousedata.io/data/consumers-return-after-complaint-resolution-71pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>71%</strong> -- share of consumers returning after complaint resolution for consumers<br><small>Source: Help Scout (2018) · <a href="https://lighthousedata.io/data/consumers-return-after-complaint-resolution-71pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.