B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
79%
79% -- consumers preferring live chat for Consumers (2026)
79% of consumers prefer live chats because they offer instant responses.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
79%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
99firms
Primary
Tier C
https://alecanmarketing.com/blog/digital-marketing-trends-for-medical-and-healthcare-practice/ ↗
Source Article
Nine Digital Marketing Trends Medical & Healthcare Providers
Original Research
99firms
· Original study ↗
Methodology
Attributed to 99firms; secondary citation
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Consumers: 79% consumers preferring live chat. Source: 99firms (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/consumers-prefer-live-chat-instant-responses
HTML Embed
<blockquote cite="https://lighthousedata.io/data/consumers-prefer-live-chat-instant-responses" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>79%</strong> -- consumers preferring live chat for Consumers<br><small>Source: 99firms (2026) · <a href="https://lighthousedata.io/data/consumers-prefer-live-chat-instant-responses" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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