B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
82%
82% -- consumers preferring chatbot over waiting for consumers (2025)
82% of consumers would rather use a chatbot if talking to a person required waiting.
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
82%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Tidio
Primary
Tier C
https://www.petegabi.com/2025/04/23/what-is-ai-powered-automated-calling-and-how-does-it-work/ ↗
Source Article
What is AI-Powered Automated Calling and How Does It Work - Pete & Gabi | AI Powered Call Automation
Conversational AI has completely changed the game.
While people may say they don’t want to talk to a machine, their behavior with AI says otherwise, considering:
- ChatGPT averages 123.5 million daily active users, and processes over one billion queries a day, according to their most recent reports.…
Original Research
Tidio
· Original study ↗
Methodology
Cited from Tidio via third-party blog; up 22% from 2022
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
consumers: 82% consumers preferring chatbot over waiting. Source: Tidio (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/consumers-prefer-chatbot-over-waiting-2025
HTML Embed
<blockquote cite="https://lighthousedata.io/data/consumers-prefer-chatbot-over-waiting-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>82%</strong> -- consumers preferring chatbot over waiting for consumers<br><small>Source: Tidio (2025) · <a href="https://lighthousedata.io/data/consumers-prefer-chatbot-over-waiting-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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