B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
51%
51% -- consumer preference for bot interactions for consumers (2025)
51% of consumers prefer interacting with bots for immediate service.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
51%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Zendesk
Primary
Tier C
https://www.promptpanda.io/blog/ai-innovation-benefits-for-companies/ ↗
Source Article
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AI Benefits for Companies
AI Transformation in Decision-Making
AI is revolutionizing the way you make decisions in your business. With the increasing volume of decisions that need to be made daily, AI technologies can significantly reduce decision stress. According to Harvard Business Review, 85% of…
Original Research
Zendesk
· Original study ↗
Methodology
Cited from Zendesk CX Trends Report
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
consumers: 51% consumer preference for bot interactions. Source: Zendesk (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/consumers-prefer-bots-immediate-service
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<blockquote cite="https://lighthousedata.io/data/consumers-prefer-bots-immediate-service" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>51%</strong> -- consumer preference for bot interactions for consumers<br><small>Source: Zendesk (2025) · <a href="https://lighthousedata.io/data/consumers-prefer-bots-immediate-service" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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